Orders may be cancelled ONLY if they have not shipped.
Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer an absolute satisfaction guarantee that ensures you’ll receive your item on time and as described.
Our highest priority is to make you happy, so everyone who shops on Earthly Gardener receives the following guarantees:
FULL refunds are NOT available under the following circumstances:
All our products are backed with 60-day money back guarantee. Just send us a message on our Contact Us Page and fully explain the problem, and we will refund the purchase price. Any IMPORT DUTIES you may have paid to receive your order is NOT refundable. (Please note: you will be required to send us a clear photograph of any damaged product(s) BEFORE funds are refunded) Regardless, we must APPROVE your refund before funds are credited back)
All our products are backed with 60-day money back guarantee. Just contact us, and we will refund the purchase price. (Some exceptions may apply)
We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund. You must return items at your expense and ONLY after we have approved your return.
Please contact us first. We will guide you through the steps. We are always prepared to give you only the best solutions!
NOTE: Please do not send your purchase back to us unless we authorize you to do so. Shipping costs and import duties are NOT refunded.