Shipping & Delivery
We are proud to offer international shipping services that currently operate in over 240 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped either by ePacket, EMS, or other reliable service depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide mostly free shipping to over 240 countries around the world. However, there are some locations we are unable to ship to. Should you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any Customs Fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees added when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, usually you will receive an email once your order ships that contains your tracking information. Epacket shipments may NOT contain tracking numbers. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you..
Refunds & Returns Policy
Order cancellation
All orders can be cancelled up until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund (usually) or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 business days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and in NEW condition
We do not issue a refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Earthly Gardener. (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 business days) has expired. You can do it by sending a message on Contact Us page
ALL refunds MUST have prior approval.If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. Products submitted for refund must have a clear photograph of the undamaged product as well.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size you must contact us first, and promptly, and we will guide you through the exchange steps.
Please DO NOT send your purchase back to us unless we authorize you to do so.
This was the coolest mold ever! I can’t believe how easy and beautiful concrete could be!
It was very easy to use, made 15 molds with no problems. If this is what you're looking for buy it. I have no regrets.
I absolutely loved it. I purchased 2 in order to make more progress.
I haven't used it yet, but the heavy-duty quality is outstanding. Very solid.
I love how easy it is to use this product. I will recommend this product, even to the beginners.
Ok - I’m a girl with no ( none, nada ) previous experience with working with concrete - and these things are super easy - I bought the quick crete- it was like 4.35 a bag and I did it! Soooo I bought 2 molds and 4 bags of concrete and made about 10 feet of wall way with it .......... I added a little water on top to make them smoother and I sprayed the mild with PAM cooking spray to release it and sprayed them off each time !!! I’ll add a picture - they aren’t perfect but it was fun and I learned a lot! Gonna go buy more concrete!
Absolutely love this!!!! Used it to stencil my patio and it looks amazing!
The easiest way to build a door path.
I'm using this for my backyard project. Going to end up paving my entire back yard area. They are coming along great. The only lengthy process is mixing the crack-resistant cement, pouring it into the molds, and packing it in so that it fills the entire mold section and doesn't leave gaps. Once I let it sit for a few minutes, I simply lift the mold up after lightly tapping and shacking the mold to free the concrete, then I hose the mold off of any concrete that has stuck to it and ready for the next batch. The mold is thick so it is very durable. Just be sure to alternate the patter by turning the mold a 1/4 turn each time you lay down the mold. I really like this mold and I'm glad I bought it.
Very good purchase, you won’t regret! These form worked great for us and fast! It was very fun to build a project with the form and I know the form will last through future projects. Make sure to wash between uses to keep the concrete from drying. You can use a wet sponge to remove the mold and keep it clean.
I did a walkway nice 👍 🙏
Made of thick sturdy plastic. Easy to use. Some reviewers said it's smaller than they thought, but if they actually read the specs, they would've known what they were getting. Based on reviews, I did buy 2 which I also recommend. I was able to do 2 molds with 1 60lb bag.
Fantastic product! We used and abused it! A couple of tips... *use baking spray to oil them before pouring concrete. *if you want to use your mold more then once for the day buy instant drying concrete. *make sure you smooth over each top down to where you can see the black outline of the mold. If you don’t do this you will get weird tops on the molds. *make the concrete as watery as possible. It makes for smooth tops. *To make a turn we filled in the gap between 2 of the molds by using a piece of wood so the concrete did not leak out. Creating another block.
Just finished ours. Love it!!!
We lived it came out awesome 👌